1. Scope of this policy
This policy covers two distinct types of payments made on the Impact Saathi platform: (a) subscription fees paid by NGOs and Corporate users for access to the Platform, and (b) donations made by donors to NGOs through the Platform. Each is treated differently, as set out below.
2. Free trial period
New subscribers on our launch plans receive a free trial of 3 months from the date of signup. No payment is collected during the trial. You may cancel at any time during the trial with no charge and no cancellation fee.
3. Subscription cancellation
You may cancel your NGO Growth or Corporate Enterprise subscription at any time:
- Cancelling during your free trial stops billing entirely — you will not be charged.
- Cancelling during a paid billing period stops future renewals. Your access continues until the end of your current paid billing cycle (monthly or annual, as applicable).
- We do not automatically prorate or refund the unused portion of a current paid billing cycle, except as described in Section 4 below.
4. Subscription refunds
We want NGOs and CSR teams to feel confident in their decision to use Impact Saathi. Refunds for subscription fees are handled as follows:
- Billing error: If you were charged in error (for example, charged during what should have been your free trial), we will issue a full refund of the erroneous charge upon verification.
- Service unavailability: If the Platform experiences a sustained outage materially preventing you from using core features you've paid for, you may request a pro-rated credit or refund for the affected period.
- Voluntary cancellation: Subscription fees already paid for the current billing cycle are generally non-refundable once that cycle has begun, except where required by applicable consumer protection law.
- Refunds, where approved, are issued to the original payment method used at checkout.
5. Donation refunds
Donations made by individual donors to NGOs through the Platform are facilitated by Impact Saathi but are a transaction between the donor and the receiving NGO. As such:
- Donations are generally non-refundable, consistent with standard nonprofit donation practice.
- If a donation was made in error (for example, a duplicate transaction or an incorrect amount due to a technical fault), please contact us within 7 days of the transaction at hello@impactsaathi.com with your transaction reference, and we will coordinate with the receiving NGO to resolve the matter.
- Where a donation refund is approved, it will be processed back to the original payment method, and any 80G receipt already issued for that donation will be cancelled or reissued accordingly.
6. How to cancel or request a refund
To cancel your subscription or request a refund:
- Sign in to your Impact Saathi account and navigate to account settings (once the portal is live), or
- Email hello@impactsaathi.com with your organisation name, registered email, and the reason for your request.
7. Processing time
We aim to acknowledge cancellation and refund requests within 2 business days. Approved refunds are typically processed back to the original payment method within 7–10 business days, though actual credit timing depends on your bank or card issuer.
8. Contact us
For any billing, cancellation, or refund question, write to us at hello@impactsaathi.com with the subject line "Billing / Refund Request."